Frequently Asked Questions

Find answers to the most common questions about the BYOK device and Studio. Can't find what you're looking for? Contact Support

Keyboards & Connectivity

Wi-Fi & Internet

Files & Storage

Syncing

Firmware & Updates

Power & Battery

Language & Layout

Account & Billing

Projects & Files

Syncing with BYOK

Mobile App

Ordering

Shipping

General

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Frequently Asked Questions

Keyboards & Connectivity

Which keyboards are compatible with the BYOK?

My Bluetooth keyboard isn't connecting.

Does the BYOK support 2.4GHz wireless dongles?

My keyboard was working fine but stopped after a firmware update. What happened?

Is there a recommended keyboard for the BYOK?

Does the BYOK remember my keyboard?

My keyboard input or navigation feels slow or laggy. What can I do?

Wi-Fi & Internet

My BYOK won't connect to Wi-Fi. What should I do?

Can I use the BYOK completely offline?

Files & Storage

Can I load external files onto the BYOK?

How do I get my writing off the BYOK?

What is Disk Mode and how do I use it?

Is there a recommended file size for the best writing experience?

Syncing

How do I set up sync between my BYOK and Studio?

My BYOK shows "Sync Active" but syncing keeps failing. What's wrong?

My BYOK still shows "No Sync Active" after setup. What should I do?

Firmware & Updates

How do I update the firmware on my BYOK?

How do I check my current firmware version?

Power & Battery

My BYOK won't turn on. What should I do?

How do I turn off the BYOK?

My battery life seems very short. Is that normal?

Language & Layout

Does the BYOK support my language or keyboard layout?

Special characters or accents don't display correctly. What can I do?

Account & Billing

Is a Studio subscription required to use the BYOK?

How do I delete my account?

Projects & Files

Why can't I use certain characters in project titles?

Can I export my work from Studio?

How does Google Drive backup work?

Syncing with BYOK

How does syncing between the BYOK and Studio work?

Mobile App

Is there a mobile app for Studio?

Ordering

How do I purchase a BYOK?

Can I cancel my order or get a refund?

I didn't receive a receipt or order confirmation. Where is it?

Shipping

When will my order ship?

How do I update my shipping address?

My tracking information isn't updating. What should I do?

General

What makes BYOK different from other writing tools?

Does Studio work offline?

How do I contact support?